2. When you have installed XProtect VMS, it initially runs on licenses that require activation before a certain period of time has passed. The Milestone XProtect Smart Client User Manual is elaborate, easy to navigate, and gives basic information about the client, as well as intuitive insights for VMS administrators looking to get the most out of their Smart Client machines. Then, click the Export button and save the . A secure SSL session is established to the IP of the above address at port 443, over which. lic). When license activation is performed, the following takes place: 1. One license file is associated to each unique Milestone XProtect Software License Code (SLC) used with the integrated XProtect VMS. Understand why you need to activate licenses and how the built-in flexibility in the XProtect licensing system benefits you. However I failed to login with my milestone account. Re-activate. lic file will be provided. When done, the selected license file location is added. Automatic license activation is. uninstall all programs that include Milestone, XProtect, or (Microsoft) SQL in their name. Select offline mode and download the licence request file (. In Milestone Customer DashboardLicense activation (both online and offline) fails for no apparent reason. INTERMEDIATE. The file has been given the same name as your license request file. Example: <client>180</client> will give you up to 180 minutes = 3 hours. The problem is indirectly caused by a faulty driver made for Panasonic cameras. To get a permanent license, you must register your SLC before you can activate your device licenses. 2. The SLC will be forwarded to your Milestone distributor / reseller in an e-mail when the NVR unit is shipped. Milestone Systems XProtect® VMS 2021 R1. Article Number: 000035300 Version: 2 Audience: Advanced First Published: 2015-4-7 Last Modified: 2015-5-11I migrate from Express to Express+. Upgrade to a newer version of an XProtect VMS product, including service releases. The page enables you to perform the following actions: • Activate XProtect licenses to ensure the system works properly • Add one or multiple Software License Codes (SLC) to a Milestone account, allowing you to License activation (explained) - XProtect VMS products | Milestone Documentation 2023 R3. " Select "Offline" and then "Import license for activation". License Overview - All sitesIn XProtect® VMS products (Corporate, Expert, Professional+, Express+, and Essential+), it is confirmed that the alarms with "Event based" activation period cannot use some event types (like device events, Analytics, etc. - Extended timeout for online activation. 4. When you have bought your XProtect VMS, you have also entered a two-year Milestone Care Plus subscription. 3a) Article Details. As a result Management Server machine will need internet access until the license is activated. This integration provides visual confirmation via live and recorded video of Code Blue intercom and speakerphone activation in the XProtect Smart Client. Enter the user’s contact information, select the appropriate user role, and then click Save. First, ensure the server has unrestricted Internet access (required for XProtect Essential+). Register software license codes on Milestone Customer Dashboard Intended for Milestone partners and resellers, Milestone Customer Dashboard is a free, easy-to-use tool for managing information about Milestone software licenses and installations. The license will be activated if the computer is online. . Available functionality depends on the system you are using. This means that you have the freedom to integrate 13,000+ devices with our XProtect and Husky video management products and choose between more. Administrator. Milestone XProtect Go software query. Log. Technical support is provided only to customers using paid Milestone XProtect products (based on the products' lifecycle) and paid Milestone Support services. XProtect Essential+ on AWS. License Activation. If it is not online, you can activate the license using the BriefCam License Activation tool, which you can access by clicking the following icon after the installation completes. lic file. lic) file to your deployment and activate your license. Add or modify XProtect VMS extensions and plug-ins. Generate key pairs required for deploying XProtect on AWS. User Name: Shows the user name for each XProtect Mobile client or XProtect Web Client user connected to the mobile server. Here’s how: Find any embeddable HTML code from your desired site. If you have not yet registered your Software License Code (SLC), you must do so. All cameras show no video. When you have installed XProtect VMS, it initially runs on licenses that require activation before a certain period of time has passed. See Register Software License Code. lrq (license. CATEGORIES. About device changes without activation. (Software License Code) (see Change the Software License Code),. The base license covers an unrestricted number of LPR servers; 1 LPR camera license per each LPR camera that you want to use in XProtect LPR; A LPR country module license for each country, state, or region that you need in your XProtect LPR. Click "Browse" and load your . Offline activation: Open your XProtect Management Client. At the very button click "Activate License Manually. (Software License Code) and with the . These are the changes to the document: • Added Two-step verification for Milestone Mobile (see "Set up users for two-step verification via email" on page 49) • Storage and Recording Settings properties (on page 47)5 Product Comparison Chart XProtect® Video Management Software 2020 R3 1 A hardware device is the physical unit, server or system connected to the VMS’ recording server 2 A camera is the actual camera or video source on the hardware device connected to the VMS’ recording server 3 Requires active Milestone Care Plus coverage 4 Using. A state can only be triggered by an event and can go either high or low. Go to License Information tab and you will see that there is no license information there. Add Milestone Interconnect™ sites. Milestone recommends that you activate your licenses before you make the final adjustments. Add or modify XProtect VMS extensions and plug-ins. XProtect Express+ supports up to 48 cameras and can be easily integrated with existing operations such as access control or people counting. About automatic license activation. In XProtect Management Client. 1. If you are using any of the XProtect VMS products, Milestone recommends installing the latest version of the Cumulative Patches for your specific. When you purchase your software and licenses, you get: An order confirmation and a software license file named after your SLC (Software License Code) and with the . If you do not activate your licenses before the grace period expires, all recording servers and cameras without activated licenses stop sending data to the surveillance system. License activation (explained) 2023 R2 2023 R1 2022 R3 2022 R2 2022 R1 2021 R2 2021 R1 2020 R3 2020 R2 2020 R1 ArchiveFor add-on product licenses for XProtect® Retail and XProtect Screen Recorder, see the documentation for these products. ; Automatic image quality - Enable to adjust the image quality of the video stream. About device changes without activation. If you do not activate your licenses before the grace period expires, all. In Milestone Customer Dashboard Click "Activate . For more information, see Activate your licenses. Milestone recommends that you enable automatic license activation. Upgrade to a newer version of an XProtect VMS product, including service releases. 6. This Supported Device List provides an overview of the licenses required to connect IP devices to XProtect. Defineandactivatethecameras 4. Depending on whether. lrq file". For basic information about the different XProtect licenses, see Licenses (explained). Upgrade to a newer version of an XProtect VMS product, including service releases. Technical support is provided only to customers using paid Milestone XProtect products (based on the products' lifecycle) and paid Milestone Support services. XProtect Expert, XProtect Professional+, and XProtect Express+ 2022 R3 and later: purchase a base license for XProtect Incident Manager separately License activation When you have installed XProtect VMS , it initially runs on licenses that require activation before a certain period of time has passed. Go to Settings > Advanced > Hardware acceleration. Note: Some licenses, such as XProtect Essential+, do not include the option for Milestone Care Plus or Milestone Care Premium, and these columns will not appear in the window. To do this, follow these steps: First, within the Management Application, click File → Activate License Offline. In XProtect Management Client. Visit the Milestone Registration Portal and import your . Configure CloudFormation stack parameters to initialize XProtect on AWS. Before you activate your licenses, you must add the Software License Code (SLC) to your Software. After the initial license activation of your XProtect VMS, you do not have to activate device licenses every time you add a hardware device with a camera because of built-in flexibilities to the XProtect licensing system. Restart the host machine (hardware where the XProtect 2016 is currently running). Go to: C:ProgramDataMilestoneMilestone SurveillanceCustomSettings\__Global__ 3. Installed Products. About Milestone SystemsWhen you attempt to add a license file with the code 1D5. Step by step process for activating XProtect Professional VMS product 2017 R1 (11. " Select "Offline" and then "Import license for activation". ("XProtect Essential+ product activation"). - For the full list of fixes, check the Release Notes (TXT file) included together with the patch installers. Fixes included in the Milestone XProtect Management Server 2017 R3 patch installer are documented below: ### Fixed: - Remoting vulnerability - ICP: Occasionally user-defined events get lost - When Professional VMS is offline, Smart. . Your Milestone Husky unit is shipped with XProtect video management software pre-loaded,. Restart the LPR Server service. lic file that you got earlier. Determine which version of XProtect VMS software the license is issued for and get the correct version of the software: Go to Milestone Software Registration Service Center: Log in to your account in by clicking Software Registration in the lower right area; Select the SLC in question (or click the link in the top right to add. Lists the following information about all your installed base licenses for XProtect VMS and XProtect extensions that share the same software license file: Products and versions; The products' software license code (SLC) How to perform a license activation — XProtect VMS products Number of Views 5,1K Online and Offline License Activation fails with XProtect error: 'Could not obtain a new license. Stop the Management Server while the Management Client is still open on the License Information tab. (Note: The Migration Assistant is a tool that will assist you with the migration of XProtect Professional VMS systems to XProtect. 1a) - 2017 R3 (11. The problem is indirectly caused by a faulty driver made for Panasonic cameras. Where to find more information about Milestone Interconnect and Milestone Federated Architecture (MFA)?. XProtect Download Manager. 10. pic, . 4. Server. Understand why you need to activate licenses and how the built-in flexibility in the XProtect licensing system benefits you. Once you have saved the file, log into the Milestone Software Registration Center via the Milestone Online Services Portal. KB 22901: XProtect Smart Client 2020 R2 cumulative patch; Others. Getting started. Adding your XProtect license. blk, . Add Milestone Interconnect™ sites. In XProtect Management Client. Import your Licence Request file (. When a call button is pushed on a Code Blue or PBX intercom, view. Basically, the device count consists of all devices on all activated sites. Understand why you need to activate licenses and how the built-in flexibility in the XProtect licensing system benefits you. Open the Management Client. After you deploy, you are ready to add the software license (. (As of the time of writing of this KB article, January 2019, this is 2018 R3. node -> , and then select the activated software license file to import it and thereby activate your licenses. (Software License Code) (see Change the Software License Code),. The license activation key provided by Milestone. From the Site Navigation pane -> Basics node -> License Information, select Activate License Offline > Import Activated License, and then select the activated software license file to import it and thereby activate your licenses. Also, new Smart Client views containing the cameras from XProtect VMS must be created. To verify whether WMI is working correctly, try the following procedure: Start → run → wbemtest. Description. There are several steps in the license activation process. Professional tools to power your ideas. Once you have saved the file, log into the Milestone Software Registration Center via the Milestone Online Services Portal. Event server. xml outside of this folder. " Select "Offline" and then "Import license for activation". Copy the backup to the new Management Server. License activation (explained) 2021 R1 2020 R3 2020 R2 2020 R1 ArchiveXPROTECT VMS 2018 R1 SOFTWARE FAILS TO INSTALL WITH SQL EXPRESS INSTALL FAIL ERROR CODE = -2068052310'. - To apply the cumulative patch, download and install the Smart Client 2023 R2 cumulative patch installer ( 64- bit). Milestone Care Plus. Your XProtect license file controls the access to extensions. Milestone decides each request on an individual basis. At the very button click "Activate License Manually. Then, click the Export button and save the . If not, you can add a new customer. On the left-hand menu, go to "License Information". • how you activate your licenses manually • when you need to activate your licenses manually even if your system is online • what device changes without activation is • where you see how many used and free licenses you have Add hardware devices To add more cameras after having run the Getting Started wizard, do the following: 1. Complete the installation, and activate the software license. Setupvideostreamingonyourmobiledevice 37 Listeningtoincomingaudio(explained) 38 Push-to-talk(explained) 38 Mobiledevicemanagement(MDM)(explained) 40 Directstreaming. Add a stream. Understand why you need to activate licenses and how the built-in flexibility in the XProtect licensing system benefits you. The problem is caused by RTSP authentication enabled on the device (and the Axis One-Click driver being unable to handle this). 4. The process takes place: On the My Milestone portal. Licenses. Specify the complexity of the code that you want the system to. On the Management Server, go to the notification area of the taskbar (Systray) 2. The workaround is to manually disable the option "Authenticate RTSP over HTTP" on the. Support Supported Devices; Milestone SupportWhen you want to activate the rule again, select the rule, select the Activate check box. XProtect Download Manager. Activate login authorization. With Milestone Customer Dashboard you can register, view, activate and update software license codes (SLCs). From version 2020 R3, XProtect VMS is configured to run so that it uses only the FIPS 140-2-certified algorithm instances. msi • for XProtect Professional: DeviceInstallerXPELegacy. Seamless setup with Husky Assistant. Specify the number of characters for the code. In Milestone Customer DashboardCopy the . SUPPORT License Chat. lic file that you got earlier. This is not supported for install on. In the Name column, edit the name of the stream. In XProtect VMS, roles determine which features users have access to. 3. June 2023 at 10. Despite verifying that the server and camera are connected, I am unable to display video. The process takes place: On the My Milestone portal. Base licenses for managing information about Milestone software licenses and installations. When running XProtect Essential+, you can only changeMarch 07, 2023. License activation (explained) 2023 R1 2022 R3 2022 R2 2022 R1 2021 R2 2021 R1 2020 R3 2020 R2 2020 R1 ArkivOther hotfixes and FAQs related to the XProtect 2022 R3 release Smart Client. 0 Administrator's Manual 14 Introductions Introductions Product Overview, XProtect Corporate XProtect Corporate is a fully distributed solution, designed for large multi-site and multiple server installations requiring 24/7 surveillance, with support for devices from different vendors. Article Details. 4. August 2023 at 08. XProtect® Enterprise 2014, XProtect® Professional 2014,. License activation (explained) 2022 R2 2022 R1 2021 R2 2021 R1 2020 R3 2020 R2 2020 R1 Archive On the left-hand menu, go to "License Information". Other hotfixes and FAQs related to the XProtect 2022 R2 release Smart Client. Get technical assistance for Milestone products Presales Support. Read more about Milestone XProtect products and Milestone Care. On the Video Push screen, tap . System components. Microphones. old". For basic information about the different XProtect licenses, see Licenses (explained). developer portal. bg but not receive activation email. Automatic license activation is enabled and hardware devices will be activated as you add them to the system. 5 features has been removed. Exception code: 0xc0000374. The values of the variables differ depending on the product. - File types present in XProtect Enterprise (all old E-code products; now this line of products is called XProtect Professional VMS): . Move the file called E145597A-ECAF-40A1-99E6-14BB9D45A09E. Activation should run automatically, but can be done under the. Once you have upgraded your VMS product, you. Cause. Registering software license codes (SLCs) in Milestone Customer Dashboard (CUDA) lets you: - Track the licenses that you sell to customers. Advanced configuration. (or server manager) and uninstall IIS and Windows Process Activation (WPA) Reboot the PC/Server, go back, and reinstall only WPA; Run Milestone Xprotect installer again. The expiration date of your Milestone Care Premium subscription. (Note: The Migration Assistant is a tool that will assist you with the migration of XProtect Professional VMS systems to XProtect Advanced VMS. lrq). Enter the user name and password that you want to use with automatic license activation. Article Number:. Go to Setup mode in the Smart Client and from the System Overview drag and drop the HTML page in the view. Other hotfixes and FAQs related to the XProtect 2020 R1 release Smart Client. About device changes without activation. Pre-loaded with XProtect. Your Milestone VMS is now successfully licensed. Milestone defines the values of all three variables and the values are subject to change without notification. lic) file and register your XProtect Software License Code (SLC) as described in the prerequisites. It’s also easy to manage and service, freeing up time to spend on more important aspects of your project. This indicates that you have already activated the license on another server. Allow only authorized personnel to access the computers. Select the appropriate XProtect on AWS Marketplace product. 1 base license for XProtect LPR. Then detach both databases — the new ones that are almost empty. Before you continue, make sure to obtain a software license (. CCure 9000 Video Push. In XProtect Management Client. After formatting, I reinstalled software and imported configuration backup. The following guide will explain how to completely wipe out the XProtect® VMS from a machine, whenever this procedure is needed. lic) file to your deployment and activate your license. The file has been given the same name as your license request file. About licenses. A message confirming the activation will appear. Get additional licenses. Upgrade XProtect VMS to run in FIPS 140-2 compliant mode. Milestone. Remove IIS and Windows Process Activation service (WAS) from the server. lrq (license request file). Add or modify XProtect VMS extensions and plug-ins. (Note: The Migration Assistant is a tool that will assist you with the migration of XProtect Professional VMS systems to XProtect. lic) file, see. Add or modify XProtect VMS extensions and plug-ins. Your SLC is also. Additional learning and performance information and tools:Learning & Performance homepage:. Webhooks in XProtect. - Note: For details about "Milestone Management Server — possible Remote Code Execution by an authenticated user", check KB 54813. Open Milestone Smart Client and login to your system Enter License Code to activate Plugin Open the Camera Information Display by selecting the button at the bottom of a camera view. To add your XProtect license, connect to your deployment and follow the steps below:. Add or modify XProtect VMS extensions and plug-ins. Software License Code (SLC): A license to use the XProtect Transact application. System. 20. KB 20541: XProtect Smart Client 2020 R1 cumulative patch; Others. Log in to My Milestone. you will need to remove IIS 'Internet Information Services' and WPA 'Windows Process Activation Service'. 2. 3. You can keep track of all licenses that share the same software license file both on this site and on all other sites, your Milestone Care subscriptions and decide how you want to activate your licenses. Pre-loaded with XProtect. 0x0x1DA17B9295AB4E2. About device changes without activation. 10. This includes cameras, encoders, video-services, or other devices that are addressed through a unique IP address. Type in your License Portal credentials. The process takes place: On the My Milestone portal. It is designed to fit XProtect products and Milestone Husky™ NVR units perfectly, and it integrates seamlessly with XProtect Smart Client. Add Milestone Interconnect™ sites. 11. 2. Connect on-premises cameras to XProtect on AWS. About automatic license activation. Automatic license activation is enabled and hardware will be activated as you add it to the system. When you purchase your software and licenses, you get: • An order confirmation and a software license file named after your SLC (Software License Code) and with the . The credentials are saved in a file on the management server. Runtheinstaller 2. Note: For XProtect Professional VMS products (XProtect Professional, XProtect Express) and. (Note: If you do not have a My. . Add Milestone Interconnect™ sites. Click "Browse" and load your . Here is a short list of the module features, and the kinds of tasks it is often used for. On the left-hand menu, go to "License Information". For more information about these flexibilities, see Grace period for license activation (explained) and Device changes. lrq) using the ‘Upload Licence Request’ option. Sequences retrieval with the MIP SDK. There are several steps in the license activation process. 4) Replace the following files. On the Video push settings screen, specify the following:. Chat is available 24/5 for software activation issues Technical Support / Care Portals. msi (Updates - 23/Mar/2021, 01/07/2021): Milestone now also provides in MSI format a newer version of the Legacy Device Pack (2. Faulting application path: C:Program. When done, activate your devices before the end of the Grace Period (30 days). XProtect Management Server 2017 R3 (11. 2. Stop the Management Server while the Management Client is still open on the License Information tab. When you purchase the system, you also purchase a certain number of licenses for the number of hardware devices, for example video encoders or cameras, that you want to run on the system. Register the SLC online by going to and click the Software registration link in the top menu. Other hotfixes and FAQs related to the XProtect 2020 R2 release Smart Client. The license activation key provided by Milestone. Note: After you add devices, you must activate hardware device licenses for them. lic) file to your deployment and activate your license to start using your XProtect product. Automatic license activation: Automatic online or offline activation with a 30-day. Product overview. First, ensure the server has unrestricted Internet access (required for XProtect Essential+). Hardware device summary. Fixes included in the Milestone XProtect Management Server 2017 R3 patch installer are documented below: ### Fixed: - Remoting vulnerability - ICP: Occasionally user-defined events get lost - When Professional VMS is offline, Smart. Before you activate your licenses, you must add the Software License Code (SLC). For instructions on how to activate software licenses offline and online, download the. For Milestone XProtect installations - Wasabi Surveillance Cloud installs as a plugin within the Milestone XProtect application. lic extension received per email; A Milestone Care coverage XProtect LPR licenses. Video resolution - The options for setting the resolution of the video stream are Low, Medium, High, or HD. Register software license codes on Milestone Customer Dashboard Intended for Milestone partners and resellers, Milestone Customer Dashboard is a free, easy-to-use tool for managing information about Milestone software licenses and installations. Unable to start the service Milestone XProtect Management Server. Stop the Management Server while the Management Client is still open on the License Information tab. Log into the Milestone Registration Page (as Step 3). - First, you need to implement a new Recipient in the Axis Radar for sending the TCP events to the. For now,. Adding your XProtect license. If there are multiple site ID’s under the given Software License Code (on your software registration account) it will indicate multiple sites being activated. Furthermore, it can send SNMP Requests for PoE functions and Switch restart based on a Milestone user-defined Event. If you have a Milestone Care Plus subscription, you also have access to free updates to your current XProtect VMS product and can upgrade to more advanced XProtect VMS products at an advantageous price. See the XProtect VMS Administrator manual. License activation. The system activates your hardware devices a few minutes after you have added, removed, or replaced hardware devices or made other changes that affect the use of your licenses. Designing and deploying hardware infrastructure for your VMS can be time-consuming and costly. In XProtect Management Client. In Milestone Customer Dashboard Option #1.